Privacy Policy
Last updated: August 21, 2026
1. Data Controller
The data controller for personal data collected through this website is AirPro Madrid.
- Trade name: AirPro Madrid
- Legal entity: [LEGAL ENTITY PENDING]
- Tax ID: [TAX ID PENDING]
- Registered address: [REGISTERED ADDRESS PENDING]
- Phone: +34 910 78 64 88
- Privacy email: [PRIVACY EMAIL PENDING]
The owner must complete the legal data marked as pending before final publication. This document does not constitute legal advice and has not been validated by a lawyer.
2. Data We Collect
We collect the following personal data through forms, service requests, and contact channels:
- Booking/service request form: name, surname, email, phone/WhatsApp, address, service type, urgency, and notes.
- Repair wizard: symptom, city, and phone number.
- Referral form: name, email, phone, and referral details.
- Careers application: personal data, experience, availability, transport, and references.
- WhatsApp: the pre-filled message includes only the URL of the page visited. We do not automatically send name, email, or phone.
- Navigation data: UTM parameters, advertising identifiers (gclid, fbclid, etc.) stored in the browser for attribution.
3. Purposes of Processing
- Manage and respond to service requests, quotes, and appointments.
- Coordinate technical visits and service-related communications.
- Manage the referral program.
- Evaluate job applications.
- Measure and optimize advertising campaign performance through attribution.
4. Legal Basis
Processing is based on the user's consent when submitting the form or initiating contact, and on the contractual relationship for the provision of the requested service. Advertising attribution is based on the controller's legitimate interest in measuring marketing effectiveness.
The exact legal basis for each processing activity should be validated by a legal advisor.
5. Data Retention
Data will be retained for as long as necessary to fulfill the purpose for which it was collected and, where applicable, for the legally required periods. Attribution parameters stored in the browser expire after 90 days.
6. Data Processors and Providers
Data may be processed by the following providers:
- CRM platform: for contact management, appointments, and automations.
- Email provider: for sending confirmations.
- Analytics tools: for conversion event measurement (no sensitive personal data).
The complete list of processors and their respective data processing agreements must be provided by the owner.
7. User Rights
Users have the right to:
- Access their personal data.
- Rectify inaccurate data.
- Erasure (right to be forgotten).
- Restriction of processing.
- Object to processing.
- Data portability.
- Withdraw consent at any time.
To exercise these rights, users may contact [PRIVACY EMAIL PENDING] or by phone at +34 910 78 64 88.
8. Analytics and Tracking Tools
The site uses conversion measurement tools (call, WhatsApp, form submission, and booking events) that record user interaction without transmitting sensitive personal data. Name, email, and phone are not sent to analytics tools.
9. International Transfers
Some providers may be located outside the European Economic Area. In such cases, appropriate safeguards will be applied in accordance with current regulations. [PENDING VERIFICATION BY THE OWNER]
10. Contact
For any privacy-related questions, contact AirPro Madrid at [PRIVACY EMAIL PENDING] or by phone at +34 910 78 64 88.